Important Notice: Shipping & Customer Service Updates (Feb 10-23, 2026)
Dear PixelMug Family,
We want to keep you informed about our upcoming shipping and customer service schedule during the holiday period.
📦 Shipping Updates
Our logistics partners will be observing a holiday break, which will affect order fulfillment:
- United States: February 10 - February 23, 2026
- International (outside US): February 13 - February 23, 2026
Orders placed during this period will experience shipping delays. We appreciate your patience and understanding as our partners take this well-deserved break.
💬 Customer Service Availability
Our customer service team will be operating on a reduced schedule during this time:
- Email inquiries will be responded to every 72 hours
- We will prioritize urgent matters and process requests in the order received
✅ What You Can Do
To ensure the smoothest experience:
- Order early: Place orders before February 13 (International) if you need your PixelMug sooner
- Check our FAQ: Many common questions can be answered in our Help Center
- Be patient: We'll get back to you within 72 hours during the holiday period
🙏 Thank You
We truly appreciate your understanding and continued support. Rest assured, all orders will be processed and shipped as soon as our logistics partners return to normal operations after February 23.
If you have any questions or concerns, please don't hesitate to reach out to us at support@pixelmug.com.
Wishing you all the best,
The PixelMug Team